Our promise
If your cat has used PreProZyme consistently as directed and you do not observe any noticeable improvement within 30 days of delivery, you may submit a refund request under the conditions below.
Who is eligible?
- First-time customers making a direct FURVIN purchase of one eligible PreProZyme container.
- The request must be made within 30 calendar days from the recorded delivery date.
- The product should have been introduced gradually and used consistently according to the latest label guidance, unless you stopped because of a suspected adverse reaction.
- You must provide the order reference, a short explanation and, if requested, photos of the container and remaining product.
What is not covered?
- Change of mind, accidental orders, refused COD parcels or incorrect delivery details.
- More than one container, free units, shipping fees or repeat purchases.
- Products obtained from an unauthorised reseller, damaged through misuse or stored contrary to the label.
- Claims made after 30 days or requests without enough order information to verify the purchase.
How to request
- Message FURVIN on WhatsApp with your order reference.
- Tell us how you introduced and fed PreProZyme, and what you observed.
- Our team will review the request and may ask for clear photos or return of the remaining product.
- If approved, we will confirm the refund method and processing time in writing.
Shopee purchases
For orders paid through Shopee, refund and return requests must be submitted through Shopee so the platform can verify payment, delivery and buyer protection eligibility. Shopee’s current return/refund rules and decision will apply.
Open FURVIN on Shopee ↗